FAQ
Frequently Asked Questions
TSG Academy is a digital learning platform that is an arm of TSG Creatives and a subsidiary of Footabay Enterprise, focused on teaching creative and digital skills that help you grow your career or business. We offer practical, easy-to-follow courses in WordPress Development, Photoshop, Video & Motion Editing, Social Media Management, Cyber Security, Programming, Website Design and Content Management all designed for real-world results.
Anyone can join! Whether you’re a beginner, a freelancer, or a creative professional looking to upgrade your skills, our courses are designed to meet you at your current level and help you grow fast.
All TSG Academy courses are 100% online. You can learn at your own pace, anytime and anywhere. Once you enroll, you get instant access to your chosen course videos and resources.
Our main courses are pre-recorded video lessons, carefully structured for easy learning. However, we also host occasional live mentorship sessions and Q&A events through our Google Slack community.
At TSG Academy, we focus on practical skills, not theory. Every course is based on real-world experience You’ll learn proven techniques that actually work, not just watch tutorials.
At the moment, TSG Academy is not yet issuing certificates of completion, as we are currently developing a verified certification system to ensure our students receive credible and recognized proof of learning.
However, this feature is part of our ongoing development plans and will be rolled out soon. Once launched, all students who have completed any course will be eligible to receive their certificates, including those who enrolled before the update.
Our focus right now is on delivering high-quality, practical courses that build real skills you can use immediately, and soon, you’ll be able to showcase those skills with an official TSG Academy Certificate.
Yes! All TSG Academy students get access to our Google Slack Community & Whatsapp Community, where you can interact with fellow learners, share projects, ask questions, and get mentorship directly from creative professionals.
You can reach out anytime through our community support channels or contact us directly via the website. The support team are always available to guide you through challenges.
Absolutely. All lessons are mobile-friendly, so you can learn easily from your smartphone, tablet, or laptop.
We stand by the value of our courses, but if you encounter a genuine issue, our support team will review your case and assist you. Your satisfaction matters to us.
Mentorship & Cohort Sessions
TSG Academy mentorship provides students with access to professional instructors who can offer guidance beyond the course material. Students can ask questions, clarify difficult concepts, receive feedback on their progress, discuss projects, and gain practical insight into their chosen field.
Mentorship is available to students who enroll in eligible TSG Academy courses. Once enrolled, students receive access to the appropriate mentorship community and instructor support associated with their course.
Mentorship takes place through our dedicated Slack Community. Students can interact with instructors, ask course-related questions, participate in discussions, receive guidance, and learn alongside other students pursuing similar goals.
No. The course provides the structured learning material, while mentorship provides guidance, accountability, clarification, and practical support. Students are expected to go through the course materials and actively participate in mentorship rather than relying entirely on the instructor.
Students can interact with the relevant instructor through the designated Slack channels. Direct communication may be provided where appropriate, but mentorship is primarily structured through the community to encourage collaborative learning and allow other students to benefit from valuable questions and discussions.
Mentorship duration may vary depending on the course and its structure. Each course will clearly state the applicable mentorship period, sessions, and level of instructor access available to enrolled students.
Cohort Sessions are structured learning and mentorship experiences where a group of students progresses through a particular learning path together within a defined period. Unlike self-paced learning, cohort sessions introduce a stronger sense of structure, deadlines, accountability, interaction, and collaborative learning.
Depending on the course, cohort sessions may include live instructor sessions, practical demonstrations, project reviews, Q&A sessions, assignments, group discussions, progress checks, and career-focused conversations. The objective is to move students from simply watching lessons to actually applying what they have learned.
If you enroll in a course that includes a cohort component, active participation is strongly encouraged and may be required for certain activities or completion milestones. Cohorts are designed for students who are willing to commit time, participate, and complete assigned tasks.
Course: Gives you the knowledge and structured learning materials.
Mentorship: Gives you access to guidance and professional support.
Cohort: Gives you a structured environment to learn, practice, interact, and progress alongside other students within a defined timeframe.
Together, they create a more complete learning experience.
TSG Academy provides instructor access and mentorship within its structured community. Where a course or program specifically includes dedicated one-on-one sessions, the details, duration, and availability will be stated in that program's description.
Cohort eligibility depends on the specific program. Some cohort sessions may be exclusive to enrolled students, while TSG Academy may occasionally organize open community sessions, workshops, masterclasses, or special events for the wider community.
The purpose of the cohort structure is to help you stay accountable. Instructors and the community can provide guidance when you encounter challenges, but students remain responsible for their own progress. TSG Academy does not promise to complete coursework or projects on behalf of students.
Mentors can provide career guidance, portfolio feedback, industry insight, and recommendations on how to improve your professional positioning. However, TSG Academy does not guarantee employment, contracts, internships, or specific income outcomes.
We believe learning should not end when the video ends. Our mentorship model combines structured education with access to experienced professionals, community interaction, practical guidance, and accountability, helping students turn knowledge into real-world capability.
Yes, where community structure and instructor availability permit. TSG Academy's Slack Community is designed to bring together learners and professionals across different areas of technology, creating opportunities for cross-disciplinary conversations, networking, and knowledge sharing.
You don't necessarily need to purchase a course before seeking direction. TSG Career Advisory is designed to help individuals who are unsure about which technology field to pursue, where to begin, or how to structure their learning journey. Applicants may be assessed before being admitted into the advisory community.
We expect students to take ownership of their learning. Come prepared, ask questions, complete projects, participate in discussions, respect instructors and other members, accept feedback, and most importantly, put what you learn into practice.
At TSG Academy, mentorship isn't about giving you all the answers. It's about helping you learn how to find, understand, and apply them.
Still Have Questions?
We’re here to help!
If you didn’t find the answer you were looking for, feel free to reach out to us directly. You can chat with us via the live chat feature on the website for quick support, or send us a message through our Contact page.
Our team is always ready to assist you, whether it’s about courses, payments, mentorship, or joining our community.
Your journey to creativity and digital growth starts with one message. Let’s talk!
