Who we are
Welcome to TSG Academy We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website (www.academy.tsgcreatives.com) and when you enroll in any of our online courses or use our services.
By accessing or using our platform, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our site and services.
1. Information We Collect
We collect information from you in several ways to provide a seamless learning experience.
a. Information You Provide Directly
When you:
- Enroll in a course
- Subscribe to our newsletter
- Contact us through email or forms
- Join our mentorship or community programs
You may provide the following personal information:
Any messages or content you send through our community or support channels
Full name
Email address
Phone number (optional)
Billing or payment information (handled securely via third-party gateways)
Profile photo or username (if applicable)
b. Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information (mobile, desktop, tablet)
- Pages you visit and time spent
- Referring URLs and website activity
We use cookies and similar technologies for analytics, functionality, and user experience optimization.
2. How We Use Your Information
We use your information to:
- Provide access to your enrolled courses and resources
- Communicate updates, offers, and learning materials
- Personalize your learning dashboard and recommendations
- Respond to customer service inquiries
- Improve our website, content, and learning experience
- Send promotional newsletters (only if you opt-in)
- Enforce our Terms and Conditions and protect against unauthorized access
We do not sell, rent, or trade your personal data to any third party.
3. How We Protect Your Information
We use appropriate administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.
This includes:
- SSL encryption on our website
- Limited employee access to personal data
- Regular security monitoring and data integrity checks
However, no data transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
4. Sharing Your Information
We may share your data only when necessary, such as:
- With trusted service providers that help us operate the website or process payments (e.g., hosting providers, analytics services, email marketing tools)
- When legally required by law enforcement or government authorities
- To protect the rights, property, and safety of TSG Academy, our users, or the public
All third-party partners are bound by confidentiality and data protection agreements.
5. Cookies and Tracking Technologies
We use cookies to enhance your browsing and learning experience.
Cookies help us remember your login details, track site performance, and improve content relevance.
You can disable cookies in your browser settings, but doing so may affect certain website features or functionality.
6. Your Data Rights
Depending on your location, you may have the following rights:
- Correction: Ask us to fix incorrect or outdated information.
- Deletion: Request that we delete your personal data (subject to legal obligations).
- Opt-Out: Unsubscribe from marketing emails at any time using the “Unsubscribe” link or by contacting us directly.
To exercise these rights, contact us at:
📩 support@tsgcreatives.com
7. Payment Processing
All payments made on TSG Academy are handled through secure third-party platform (Selar.com)
We do not store or have access to your complete credit card or payment details.
Our third-party platform comply with global security standards (PCI-DSS), ensuring your financial information remains protected.
8. Third-Party Links
Our website or courses may contain links to third-party websites (e.g., YouTube, Slack, social platforms & Selar).
We are not responsible for the privacy practices or content of those websites. We encourage you to review their individual privacy policies.
9. Community and Mentorship Policy
When you join our Google Slack Community or mentorship program:
- Your profile information (such as name or display image) may be visible to other members.
- We expect respectful communication and professionalism at all times.
- TSG Academy is not responsible for content or materials shared voluntarily within the community.
We reserve the right to remove any user who violates community guidelines.
10. Data Retention
We retain your personal data only for as long as necessary to:
- Deliver our services
- Comply with legal obligations
- Resolve disputes and enforce agreements
If you wish to delete your account, please contact us directly.
11. Children’s Privacy
TSG Academy does not knowingly collect personal information from children under the age of 15.
If we discover that we’ve collected information from a minor without parental consent, we will promptly delete it.
12. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
All updates will be posted on this page with a revised “Effective Date.”
We encourage you to review it regularly.
13. Contact Us
If you have any questions, feedback, or requests about this Privacy Policy, please reach out to us:
📧 Email: support@tsgcreatives.com
🌍 Website: www.academy.tsgcreatives.com
📍 Business Name: TSG Creatives (A subsidiary of: Footabay Enterprise) RN:
🔒 Your Trust, Our Priority
At TSG Academy, your privacy and security come first.
We are committed to maintaining transparency, integrity, and protection of your personal information as you learn, grow, and succeed with us.